Stop missing the emails that cost you money
Stop missing the emails that cost you money
MailWise by Optilake monitors your inbox for escalation signals and alerts you so you can respond fast— before refunds, chargebacks, or 1-star reviews happen.
MailWise by Optilake monitors your inbox for escalation signals and alerts you so you can respond fast— before refunds, chargebacks, or 1-star reviews happen.
Detects refund threats, cancellations, chargebacks, legal language
Sends Alerts + Daily Digest so nothing slips
Privacy-first: scans for signals, not full inbox storage
Works with Google Workspace & Microsoft 365
via secure OAuth
Works with Google Workspace & Microsoft 365
via secure OAuth
We’ll confirm next steps within 24 hours
We’ll confirm next steps within 24 hours
How MailWise Works
How MailWise Works
Three simple steps to catch critical emails before they cost you money.
Three simple steps to catch critical emails before they cost you money.
1. Monitor
MailWise monitors connected inboxes securely in the background for customer emails that matter.
2. Detect
High-risk items like chargebacks, cancellations, and urgent complaints are identified on arrival
1. Monitor
MailWise monitors connected inboxes securely in the background for customer emails that matter.
2. Detect
High-risk items like chargebacks, cancellations, and urgent complaints are identified on arrival
2. Detect
High-risk items like chargebacks, cancellations, and urgent complaints are identified on arrival
2. Detect
High-risk items like chargebacks, cancellations, and urgent complaints are identified on arrival
3. Alert
Critical issues are escalated instantly via WhatsApp or Slack, so the right person can act before it becomes a problem.
3. Alert
Critical issues are escalated instantly via WhatsApp or Slack, so the right person can act before it becomes a problem.
3. Alert
Critical issues are escalated instantly via WhatsApp or Slack, so the right person can act before it becomes a problem.
Who's MailWise for?
If missing critical emails costs you time, money, or reviews
— this is for you.
Trades & Services
Plumbers, Electricians, Builders, Local Services
Problem
You’re on jobs — the inbox gets ignored until it’s an issue.
How MailWise helps
WhatsApp alerts for cancellations, complaints, and urgent customers.
Ecommerce & Digital
Stores, Subscriptions, Agencies
Problem
Refund threats, delivery issues, and chargebacks escalate fast.
How MailWise helps
Detects high-risk emails and alerts your team on WhatsApp or Slack.
Support Teams
Shared Inboxes, Multiple Operators
Problem
Shared inboxes cause “someone will reply” delays
How MailWise helps
WhatsApp High-risk alerts + Daily Digest so urgent emails don’t get missed.
Trades & Services
Plumbers, Electricians, Builders, Local Services
Problem
You’re on jobs — the inbox gets ignored until it’s an issue.
How MailWise helps
WhatsApp alerts for cancellations, complaints, and urgent customers.
Ecommerce & Digital
Stores, Subscriptions, Agencies
Problem
Refund threats, delivery issues, and chargebacks escalate fast.
How MailWise helps
Detects high-risk emails and alerts your team on WhatsApp or Slack.
Support Teams
Shared Inboxes, Multiple Operators
Problem
Shared inboxes cause “someone will reply” delays
How MailWise helps
WhatsApp High-risk alerts + Daily Digest so urgent emails don’t get missed.
See MailWise in Action
See MailWise in Action
Real examples your team receives — fast, private, and clear
Whatsapp Alert
Alerts when a High Risk email is lands
Shows the inbox, trigger reason, and time received
Monthly processing limit: up to 10,000 emails
click to enlarge
Daily Digest
Daily snapshot of High + Medium risk emails in one view
Prioritised list with short summaries and direct “View email” links
Helps teams triage faster without living in the inbox
click to enlarge
Launch Offer Pricing
Launch Offer Pricing
Launch offer end March 31st. Lock this price in for 12 months while subscribed
Monthly
Yearly
MailWise Core
Never miss a critical customer
email
£39
was £49
/month
Included features:
WhatsApp alerts only
1 connected inbox
1 WhatsApp recipient
Standard Support
Monthly processing limit: up to 1,000 emails
Most Popular
MailWise Team
Keep your whole team ahead
of escalations
£115
was £132
/month
Included features:
WhatsApp and/or Slack alerts
Up to 3 connected inboxes
Multiple recipients
Priority Support
Monthly processing limit: up to 10,000 emails
MailWise Custom
For complex setups, higher volume,
or compliance needs
Customize a pricing plan
that suites your
business needs
Included features:
Custom integrations (as needed)
More inboxes and Higher Monthly Mail Volumes
Custom escalation rules & routing
Assisted onboarding & testing
Priority support / SLA options
Monthly
Yearly
MailWise Core
Never miss a critical customer
email
£39
was £49
/month
Included features:
WhatsApp alerts only
1 connected inbox
1 WhatsApp recipient
Standard Support
Monthly processing limit: up to 1,000 emails
Most Popular
MailWise Team
Keep your whole team ahead
of escalations
£115
was £132
/month
Included features:
WhatsApp and/or Slack alerts
Up to 3 connected inboxes
Multiple recipients
Priority Support
Monthly processing limit: up to 10,000 emails
MailWise Custom
For complex setups, higher volume,
or compliance needs
Customize a pricing plan
that suites your
business needs
Included features:
Custom integrations (as needed)
More inboxes and Higher Monthly Mail Volumes
Custom escalation rules & routing
Assisted onboarding & testing
Priority support / SLA options
Monthly
Yearly
MailWise Core
Never miss a critical customer
email
£39
was £49
/month
Included features:
WhatsApp alerts only
1 connected inbox
1 WhatsApp recipient
Standard Support
Monthly processing limit: up to 1,000 emails
Most Popular
MailWise Team
Keep your whole team ahead
of escalations
£115
was £132
/month
Included features:
WhatsApp and/or Slack alerts
Up to 3 connected inboxes
Multiple recipients
Priority Support
Monthly processing limit: up to 10,000 emails
MailWise Custom
For complex setups, higher volume,
or compliance needs
Customize a pricing plan
that suites your
business needs
Included features:
Custom integrations (as needed)
More inboxes and Higher Monthly Mail Volumes
Custom escalation rules & routing
Assisted onboarding & testing
Priority support / SLA options
Privacy-first by design
Privacy-first by design
MailWise only scans for escalation signals — not personal browsing, not marketing profiling.
Your inbox stays private
We process email content in-memory to classify risk and generate alerts, then delete it immediately after processing.
Minimal data in alerts
WhatsApp/Slack alerts include only essential context so your team can act fast — without exposing customer data.
Secure connections
Mailbox access is through OAuth and can be revoked anytime. Data is encrypted in transit and at rest.
Your data is never sold
We don’t sell or share inbox data with third parties for advertising.
FAQ
FAQ
Quick answers on what MailWise actually does, privacy and setup
Does MailWise read my emails?
MailWise only scans for escalation signals (e.g., refund threats, chargebacks, angry tone, legal language) so it can send alerts. It’s not built to browse your inbox or store messages long-term.
Is this GDPR compliant?
MailWise is designed to minimize data exposure: it processes emails to detect escalation signals and sends alerts with limited context. You stay in control of which inboxes are connected and what’s monitored.
What email providers do you support?
MailWise works with Google Workspace / Gmail and Microsoft 365 using secure OAuth.
What do I actually receive in the alert?
A short summary + risk label (e.g., High Risk — Chargeback) and a few redacted lines for context, so you can decide what to do fast—without exposing full inbox content.
Can I choose what types of emails to monitor?
Yes. You select a business profile and choose from suggested signals. (You can expand this later when custom signals ship.)
What’s the difference between instant alerts and the daily digest?
High risk triggers an near instant WhatsApp/Slack alert. Medium risk is included in a daily digest so nothing slips, without spamming you.
How long does setup take?
Most accounts are connected in minutes. You connect your inbox via OAuth, pick your inboxes to monitor, choose alert channels, and you’re live.
What happens if I hit the monthly email limit?
You’ll be notified before you reach the limit. You can upgrade your plan or move to a higher volume tier.
Does MailWise read my emails?
MailWise only scans for escalation signals (e.g., refund threats, chargebacks, angry tone, legal language) so it can send alerts. It’s not built to browse your inbox or store messages long-term.
Is this GDPR compliant?
MailWise is designed to minimize data exposure: it processes emails to detect escalation signals and sends alerts with limited context. You stay in control of which inboxes are connected and what’s monitored.
What email providers do you support?
MailWise works with Google Workspace / Gmail and Microsoft 365 using secure OAuth.
What do I actually receive in the alert?
A short summary + risk label (e.g., High Risk — Chargeback) and a few redacted lines for context, so you can decide what to do fast—without exposing full inbox content.
Can I choose what types of emails to monitor?
Yes. You select a business profile and choose from suggested signals. (You can expand this later when custom signals ship.)
What’s the difference between instant alerts and the daily digest?
High risk triggers an near instant WhatsApp/Slack alert. Medium risk is included in a daily digest so nothing slips, without spamming you.
How long does setup take?
Most accounts are connected in minutes. You connect your inbox via OAuth, pick your inboxes to monitor, choose alert channels, and you’re live.
What happens if I hit the monthly email limit?
You’ll be notified before you reach the limit. You can upgrade your plan or move to a higher volume tier.
Does MailWise read my emails?
MailWise only scans for escalation signals (e.g., refund threats, chargebacks, angry tone, legal language) so it can send alerts. It’s not built to browse your inbox or store messages long-term.
Is this GDPR compliant?
MailWise is designed to minimize data exposure: it processes emails to detect escalation signals and sends alerts with limited context. You stay in control of which inboxes are connected and what’s monitored.
What email providers do you support?
MailWise works with Google Workspace / Gmail and Microsoft 365 using secure OAuth.
What do I actually receive in the alert?
A short summary + risk label (e.g., High Risk — Chargeback) and a few redacted lines for context, so you can decide what to do fast—without exposing full inbox content.
Can I choose what types of emails to monitor?
Yes. You select a business profile and choose from suggested signals. (You can expand this later when custom signals ship.)
What’s the difference between instant alerts and the daily digest?
High risk triggers an near instant WhatsApp/Slack alert. Medium risk is included in a daily digest so nothing slips, without spamming you.
How long does setup take?
Most accounts are connected in minutes. You connect your inbox via OAuth, pick your inboxes to monitor, choose alert channels, and you’re live.
What happens if I hit the monthly email limit?
You’ll be notified before you reach the limit. You can upgrade your plan or move to a higher volume tier.